New Program Reveals First-Time Insight Into All Aspects of Customer Experience
New York, NY (PRWEB) September 2, 2008 — For the first time ever, retailers can view the full range of their customer experiences using the new 360-degree monitor? tool by ICC/Decision Services. The tool examines four aspects of customer experience, including: ? Customers’ Perceptions ? Operational Compliance ? Non-purchasing Visitors and ? Employee Engagement “The combination of these services [...]